Cancellations

All bookings are currently made through airbnb. Please refer to their terms here.

Check-in & Check-out

The property should be left in a similar state to its condition on arrival. Check-in is 3pm and Check-out time is 11.00am (unless otherwise agreed to in writing), to allow time to prepare the property for the next guests. Please leave the property in a clean and tidy condition.

Cleaning

We ask that guests respect the property of Cygnet Retreat. Whilst cleaning fees are included in the overall price, we do reserve the right to charge extra for additional cleaning needed if guests leave the retreat in an unacceptable state.

Clean Air Policy

Smoking, including recreational drugs, is NOT permitted internally or anywhere on the property. Guests will be asked to vacate immediately if found breaking this rule. We are very conscious of providing a clean, healthy environment for our guests.

Damage, Breakages, Theft & Loss of Our Property

We understand that things do happen, but we ask that you respect the property of Cygnet Cygnet. Significant damage, breakages, theft and loss of our property are the tenants’ responsibility during their stay. Further fees may be charged to replace lost or broken items.

Disturbance to Our Neighbours

Please respect our neighbours. Excessive noise is prohibited and may result in termination of rental. Please note that there is to be no noise outdoors after 10:30pm. Thank yo!

Loss of Guest Property

The owners take no responsibility for the tenants’ personal property.

Number of Guest

Guests numbers must not exceed the number stated on the Confirmation Notice or subsequently agreed to in writing or email. Fees will apply for excess guests not agreed with the owners in advance.

Parties & Functions

Parties and functions are strictly prohibited unless otherwise agreed to with the owners. The price charged is for domestic use only and not commercial. Accordingly, this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in additional payments and an early check out!

Personal Injury

All guests are made aware and are in agreement that any injury incurred whilst at Cygnet Retreat is to be their own responsibility.

Guests enter the property at their own risk. Please take extra caution around the rocks and the house.

Pets

Pets are prohibited, unless otherwise agreed to with the owners in writing.

Variances

Variances can be agreed to but only by arrangement with the owners in writing.

Payment of the rental in full is required and constitutes the clients acceptance of these Terms and Conditions.

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